​

*Last Updated: [Date]*

 

**1. Eligibility:**

Minuvo accepts returns and exchanges within [number] days of the purchase date. To be eligible for a return or exchange, items must be unused, in their original condition, and with all tags attached.

 

**2. Process for Returns:**

a. Contact our Customer Support team at [support@email.com] to initiate the return process.

b. Provide your order number, details of the item(s) to be returned, and the reason for the return.

c. Our Customer Support team will guide you through the return process and provide a return shipping label, if applicable.

d. Pack the item securely, affix the provided shipping label, and send it back to us.

 

**3. Refund Process:**

a. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

b. If approved, the refund will be processed to the original payment method.

c. Please allow [number] business days for the refund to reflect in your account.

 

**4. Exchanges:**

a. To initiate an exchange, follow the process outlined in point 2.

b. Our Customer Support team will guide you through the exchange process and provide details on the availability of the desired item.

c. Pack the item securely, affix the provided shipping label (if applicable), and send it back to us.

d. Once the returned item is received and inspected, the requested exchange item will be shipped.

 

**5. Non-Returnable Items:**

Certain items are non-returnable, including [list of non-returnable items].

 

**6. Damaged or Defective Items:**

If you receive a damaged or defective item, contact our Customer Support team immediately. We will arrange for a replacement or refund, as appropriate.

 

**7. Shipping Costs:**

a. Original shipping costs are non-refundable.

b. Return shipping costs may be deducted from your refund, depending on the reason for the return.

 

**8. Contact Information:**

If you have questions or concerns regarding returns and exchanges, please contact us through the details provided on the Contact Us page.

 

Thank you for choosing Minuvo!